Queue Management System (QMS)

A Queue Management System is no longer just about organizing waiting lines — it’s about transforming customer experiences with digital queue management, virtual queue systems, and queue automation.

Intelligent Queue Management, Seamlessly Delivered

Our digital queue management platform redefines customer journeys. With cloud based queue management systems, AI-powered analytics, and multi-channel interfaces, we turn waiting into a smooth, contactless, and engaging experience. Customers can join via a virtual queue system, book online appointments, or use queue management kiosks and self service kiosks for on-site check-ins.

Key Benefits of CBSL's QMS Solution

Reduced Wait Times

Customers can join a virtual queue system via mobile, web, or QR code.

Enhanced Service Flow

Real-time routing supported by queue display systems and ticketing solutions.

Improved Customer Satisfaction

Streamlined and contactless customer queue management builds trust.

Operational Efficiency

Queue automation ensures staff productivity and better resource allocation.

Custom Integration

Connect your queue system with CRM, ERP, or third-party applications.

Types of Queue Management System

1. Virtual Queue Systems for hybrid appointment + walk-in models

2. Digital Queue Management with SMS, email, and kiosk ticketing

3. On-Premise Queue Management Kiosks with printers and displays.

4. Cloud Based Queue Management Systems for multi-branch scalability.

5. Industry-Specific Solutions like hospital queue management, banking kiosks, and retail service counters.

QMS Core Features

Virtual & Remote Queuing
  • Mobile ticketing, queue automation, appointment scheduling.
On-Premise Solutions
  • Queue management kiosks, ticketing system software, queue display systems.
Service & Staff Management
  • Intelligent routing, priority handling, queue line management system features.
Actionable Analytics & Reporting
  • Live dashboards, historical insights, and custom reports.

Industries We Serve

Healthcare

Hospital queue management systems reduce patient waiting times and improve flow.

Banking & Finance (BFSI)

Our banking kiosks and cheque deposit kiosks support e-lobbies and teller services.

Retail & Service

Multifunction kiosks and self service kiosks enhance store experiences.

Government & Public Sector

Handle high volumes with digital queue management systems across service centers.

Travel & Education

Use queue management system machines for ticketing, enrollment, and inquiries.

QMS by the Numbers

5000+

branches using our
queue management system

50+

clients trusted
across the country

500+

healthcare centers improved
with better queue handling

20M+

customers served with
reduced wait times

100+

cloud-based installations
across various sectors

10K

installations
under processing

Why Choose CBSL for Queue Management?

CBSL stands apart with its scalable and innovative approach to queue management

CBSL's QMS is backed by our secure, scalable, and tech-forward ecosystem:

  • 5000+ installations of queue management system machines nationwide.
  • AI-driven queue automation and real-time dashboards.
  • 100+ cloud based queue management system deployments.
  • Seamless integration with ticketing systems, kiosks, and digital signage.

CBSL Advantage

5x state-of-the-art storage and service facilities across India
AI/ML-powered queue intelligence and insights
Fully customizable and hierarchy-free QMS workflows
Integration with CRM, kiosks, cloud, and analytics
Launch-ready Modern Record Rooms in major metros

Frequently Asked Questions

A Queue Management System is a digital solution that organizes and optimizes waiting lines. Using digital queue management, ticketing systems, and queue display systems, it reduces congestion, improves service delivery, and ensures a smooth customer journey across industries like healthcare, banking, retail, and government.
The main types of queue management system include virtual queue systems, cloud-based queue management systems, and on-premise queue management kiosks. Industry-specific solutions like hospital queue management and banking kiosks are also available. Each system focuses on reducing wait times, improving efficiency, and ensuring effective queue line management.
Yes. CBSL offers queue management system machines that integrate with CRMs, ERPs, and third-party apps. This makes it easy to combine ticketing system software, queue automation, and self-service kiosks into your current setup, ensuring minimal disruption while enhancing customer experience with a digital queue management platform.
The benefits of queue management system include shorter wait times, improved customer queue management, and better staff efficiency through queue automation. With queue display systems and real-time monitoring, businesses can streamline operations while offering customers a contactless, smooth, and personalized experience in hospitals, banks, retail, and public sector services.

Get In Touch

Interested in transforming your customer experience with CBSL QMS?

Contact Us