Types of Kiosk Machines: A Complete List of CBSL's Kiosks

Kiosk machines have become an integral part of various industries, offering convenience and efficiency to both businesses and customers. CBSL, a leading provider of business automation and technology solutions, offers a diverse range of kiosk machines designed to meet the needs of different sectors. 

In this blog post, we will explore the various types of kiosk machines offered by CBSL and their applications.

1. Cheque Deposit Kiosks

Cheque deposit kiosks are designed to streamline the process of depositing cheques. These kiosk machines capture high-quality cheque images and MICR data for online processing, ensuring compliance with RBI's CTS 2010 standards. By automating cheque deposits, these kiosks reduce the need for manual intervention, making the process faster and more efficient.

Self-service kiosks, including cheque deposit kiosks, can process transactions up to 13.5 times faster than traditional teller services. For example, obtaining an official check from a teller takes about 9 minutes, whereas a self-service kiosk can complete the same task in just 40 seconds.

2. Self-Service Passbook Printing Kiosks

Self-service passbook printing kiosks allow bank customers to print their passbooks without the need for assistance from bank staff. These kiosk machines are equipped with advanced technology to ensure accurate and quick printing, enhancing customer experience and reducing waiting times in bank branches.

They support multiple languages, making them accessible to a diverse customer base. With user-friendly touchscreens and intuitive navigation, customers can update their passbooks seamlessly. 

Additionally, these kiosks help banks streamline operations by reducing workload on branch staff, allowing them to focus on more complex customer needs.

3. Account Opening and Debit Card Printing Kiosks

Account opening and debit card printing kiosks provide a one-stop solution for customers to open new accounts and receive their debit cards instantly. These kiosk machines eliminate the need for multiple visits to the bank, offering a seamless and convenient experience for customers.

4. Multifunction Kiosks (MFK)

Multifunction kiosks, or MFKs, are versatile kiosk machines that offer a range of services, including account opening, debit card printing, cheque deposit, and passbook printing. 

These kiosks are designed to provide multiple services in a single unit, making them an efficient solution for banks and other service organizations. These kiosks offer 24/7 availability, reduce wait times, and provide seamless customer experience by offering multiple services in a single unit.

5. Digital Cheque Vaults

Digital cheque vaults are innovative kiosk machines that accept cheques electronically with audio guidance. These kiosks ensure secure and accurate cheque deposits, reducing the risk of errors and enhancing the overall efficiency of the cheque processing system. Digital cheque vaults are part of the broader trend towards digital payments, which saw a 12% increase in global transaction volume in 2024.

6. E-Lobbies

E-lobbies are premium spaces equipped with a range of self-service kiosk machines, including ATMs, cash recyclers, passbook printing machines, and electronic cheque deposit kiosks. These e-lobbies are designed to enhance customer experience by providing a convenient and efficient self-service environment.

They operate 24/7, ensuring customers can access essential banking services at any time without the need for branch staff. The integration of advanced security measures, such as biometric authentication and surveillance, ensures safe transactions. Additionally, e-lobbies help banks optimize resources by reducing operational costs while maintaining seamless service availability.

7. Queue Management Systems (QMS)

Queue management systems are kiosk machines that help manage customer queues in real time. These kiosks guide customers to the appropriate desk, reducing disorder and chaos in service areas.

By dynamically managing queues, these systems improve the overall customer experience and operational efficiency.

They also allow customers to book appointments remotely, reducing wait times and enhancing service predictability. Digital displays and automated notifications keep customers informed, minimizing frustration and improving service flow.

Moreover, real-time analytics from QMS help businesses assess peak hours and optimize staffing for better service delivery.

8. Interactive Information Kiosks

Interactive information kiosks are designed to provide customers with information and assistance. These kiosk machines can be used in various settings, such as retail stores, hospitals, and government offices, to offer information on products, services, and procedures. Approximately 73% of surveyed shoppers prefer using self-service technologies like interactive kiosks over interacting with in-store associates. 

Conclusion

Kiosk machines have revolutionized the way businesses operate, offering a wide range of self-service options that enhance customer experience and improve operational efficiency.

CBSL's diverse range of kiosk machines caters to various industries, providing innovative solutions to meet the evolving needs of businesses and customers.

By incorporating these kiosk machines into their operations, businesses can achieve greater efficiency, reduce costs, and deliver exceptional service to their customers.

To know all about the Kiosk machines, check out our comprehensive guide that explains the types, applications, & more.  

Frequently Asked Questions 

1. What are the 7 types of kiosks?

The seven common types of kiosks are:

• Telekiosk – Provides communication services like email, fax, and SMS
• Financial Services Kiosk – Facilitates banking transactions such as bill payments, check cashing, and ATM services
• Photo Kiosk – Allows users to print digital photos instantly
• Information Kiosk – Provides details about locations, services, or products, commonly found in museums and public spaces
• Restaurant Kiosk – Self-service food ordering systems in restaurants and fast-food outlets
• Visitor Management & Security Kiosk – Manages visitor check-ins and enhances security in offices and institutions
• Building Directory & Wayfinding Kiosk – Interactive maps that help users navigate malls, hospitals, and airports

2. What are the different types of kiosk stands?

Kiosk stands come in various designs based on functionality and placement:

• Freestanding Kiosk Stand – A standalone unit with a sturdy base, commonly used for self-service ordering or information.

• Wall-Mounted Kiosk Stand – Attached to a wall to save space while offering interactive services.

• Countertop Kiosk Stand – Compact and placed on a counter for point-of-sale or ticketing services.

• Outdoor Kiosk Stand – Weather-resistant kiosks designed for external environments like ATMs or parking payment kiosks.

• Self-Checkout Kiosk Stand – Found in retail stores for customers to scan and pay for items independently.

3. What is a kiosk type?

A kiosk type refers to the specific function or category a kiosk falls under, such as:

• Transactional Kiosks – Used for payments, banking, or ticketing
• Interactive Kiosks – Touchscreen-enabled kiosks for browsing or wayfinding
• Informational Kiosks – Display information, maps, or advertisements
• Self-Service Kiosks – Allow users to complete tasks like ordering food or checking in without human assistance

4. What are kiosk machines?

Kiosk machines are self-service electronic terminals designed to provide automated services, such as:

• Banking kiosks – ATMs and passbook printing machines
• Retail kiosks – Self-checkout counters and digital signage
• Healthcare kiosks – Patient check-in stations and telemedicine booths
• Government kiosks – Bill payment or document verification kiosks